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Privacy Policy

Home / Privacy Policy

Last Updated: May 2026

1. Introduction

Bongveda Wellness Pvt. Ltd. ("Bongveda", "we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website bongveda.in or purchase our products.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when registering on our site, placing an order, subscribing to our newsletter, or contacting us. This includes:

  • Identity Data: Name, date of birth, gender.
  • Contact Data: Email address, phone number, shipping and billing address.
  • Transaction Data: Details about payments to and from you, order history, and purchased items.
  • Technical Data: IP address, browser type and version, operating system, and platform details.

3. How We Use Your Information

We use the collected information for various professional and operational purposes, including:

  • Processing, fulfilling, and dispatching your orders.
  • Managing your user account and providing prompt customer support.
  • Sending transactional updates via email and WhatsApp regarding your order status.
  • Improving our website layout, product offerings, and overall customer experience.
  • Sending promotional communications and newsletters (you may opt out at any time).

4. Data Protection and Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. All payment transactions are encrypted using secure socket layer technology (SSL) and processed through verified payment gateways.

5. Sharing Your Information

We do not sell, trade, or rent your personal identification information to third parties. We may share necessary information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., courier partners like Delhivery/BlueDart, secure payment gateways), provided that those parties agree to keep this information confidential.

6. Cookies and Tracking

Our website uses "cookies" to enhance user experience, remember your preferences, and track shopping cart contents. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of the site may not function properly.

7. Your Rights & Choices

You have the right to access, update, correct, or request deletion of your personal data stored with us. You can manage your account settings directly on our portal or contact our grievance officer for assistance.

8. Contact Us

If you have any questions or feedback regarding our Privacy Policy, please contact our Data Protection Officer at:

Email: info@bongveda.in | Phone: +91 82407 14774