Shopping Bag

×

Your bag is empty

Start Shopping
Get Flat 10% Off on Prepaid Orders Free Shipping Above ₹499 100% Organic & Natural Handcrafted in India Get Flat 10% Off on Prepaid Orders Free Shipping Above ₹499 100% Organic & Natural Handcrafted in India
0
What are you looking for?
Roselle Tea Hibiscus Wellness Detox Ayurvedic

Shipping Policy

Home / Shipping Policy

Last Updated: May 2026

1. Shipping Coverage

Bongveda Wellness Pvt. Ltd. delivers premium Ayurvedic wellness products across all major pin codes in India. We partner with highly reliable logistics providers including Delhivery, BlueDart, XpressBees, and Ecom Express to ensure your order reaches you securely and on time.

2. Order Processing & Dispatch Timelines

All orders are processed and packaged with utmost care at our fulfillment center in North 24 Parganas, West Bengal. Orders placed before 2:00 PM IST on business days (Monday to Saturday) are dispatched within 24 to 48 hours. Orders placed on Sundays or public holidays will be processed on the next working day.

3. Estimated Delivery Times

Delivery timelines vary depending on your location and regional accessibility:

  • West Bengal & Eastern India: 2 to 4 business days.
  • Metro Cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad): 3 to 5 business days.
  • Rest of India (Tier 2 & Tier 3 cities): 4 to 7 business days.
  • Remote & North-Eastern Regions: 6 to 10 business days.

4. Shipping Charges

We believe in complete transparency with no hidden costs at checkout:

  • Prepaid Orders above ₹499: Free Shipping across India.
  • Prepaid Orders below ₹499: A nominal flat shipping fee of ₹50 is applicable.
  • Cash on Delivery (COD) Orders: An additional COD handling fee of ₹50 is charged by our courier partners regardless of the order value.

5. Order Tracking

Once your package is dispatched, you will receive an automated shipping confirmation email and a WhatsApp notification containing your Airway Bill (AWB) tracking number and a live tracking link. You can monitor the real-time movement of your shipment directly through our website or the courier partner's portal.

6. Delayed or Missing Shipments

While we strive to meet all estimated delivery dates, unforeseen circumstances such as severe weather conditions, natural calamities, or regional transit delays may occasionally impact delivery times. If your package is significantly delayed or marked as delivered but not received, please report it to our customer support desk within 48 hours for immediate escalation.

7. Customer Support Desk

For any questions related to tracking, delivery changes, or dispatch status, please reach out to us:

Email: info@bongveda.in | Phone: +91 82407 14774